Frequently Asked Questions

Everything you need to know about your gear and orders.

How long does shipping take for sports equipment?

We typically process orders within 24 hours. Domestic shipping within Italy takes 2-3 business days, while international shipping across Europe usually arrives within 5-7 business days.

What is the return policy for PLAY S.r.l. products?

We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear or protective mouthguards cannot be returned once opened.

Are your products covered by a warranty?

Yes, all technical equipment and gear purchased through PLAY S.r.l. come with a standard 2-year manufacturer's warranty against production defects.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers for larger equipment orders.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking link from our courier partners (DHL or BRT) to monitor your delivery in real-time.

Do you offer professional discounts for sports clubs?

Absolutely. PLAY S.r.l. provides specialized B2B pricing for sports associations, gyms, and professional clubs. Please contact our sales team via the 'Pro' portal for a custom quote.